ServiceNow System Administration Certification Study Questions
What provides a guide for moving data from import sets?
Where do you go in ServiceNow to change the banner and colors?
System Properties, then CSS Properties
If importing data, how do you keep from importing duplicates?
Utilize the Coalace field to state which field is the unique key
What controls what data users can access ?
ACL-Access Control List
ACLS is a rule that will match the object (Field or Table) and which permissions are required to access the object
What are update sets?
groups of customizations that can be moved from one instance to another
(Homepages are not added by default, data does not get added to update sets, scheduled jobs are not added to update sets)
What is BSM?
Business Service Management BSM map graphically displays the configuration items, CI, that support a business service.
What is a record producer?
a specific type of catalog item that allows end users to create task based records such as incident from the service catalog
service catalog workflow can be attached in 3 ways:
manually on the catalog item form
automatically based on conditions
automatically if no other workflows attached
What is ran on the client side and what is ran on the server side?
UI Policy/Client Script is Client Side and Business Rule/Data Policy is Server Side
What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistence across applications?
What is a business rule?
What is a security rule at the row and column level that is executed when attempting to access a ServiceNow table?
ACL-Access Control List
What is the notification flow and how can a notification be sent out?
Script, Business Rule, Workflow can all send out notifications
If the system is going to be upgraded,what will be exempt from the upgrade?
Any record that has been altered from the base state by the customer
Where does the home icon take you and what does the icon look like?
takes you to the Homepage and the icon looks like a little home
My manager is going to be out of town and needs to have the supervisor approve while he/she is out of town, what would he/she utilize in ServiceNow?
Delegate-Delegation is the ability to designate other users to receive and interact with approvals and task assigned to you